Bespoke healthcare that goes above & beyond.

The Heritage

Privacy Policy

Effective Date: January 1, 2025

1. The Heritage Healthcare Concierge (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ personal and health information (PHI). This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect We collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and financial information.

  • Health Information: Medical history, diagnoses, treatment plans, prescriptions, and other health-related data (Protected Health Information or PHI).

  • Usage Data: Information about how you interact with our website and services.

3. How We Collect Information We collect information through:

  • Direct interactions (e.g., during consultations, through forms, or via communication with our team).

  • Third parties, such as healthcare providers, laboratories, and insurance companies, with your consent.

  • Technology, such as cookies and tracking tools on our website.

4. How We Use Your Information We use your information to:

  • Provide and coordinate healthcare services.

  • Schedule appointments and communicate with healthcare providers.

  • Create personalized health and wellness plans.

  • Process payments and manage your membership.

  • Improve our services and user experience.

  • Comply with legal and regulatory requirements.

5. Disclosure of Your Information We do not sell or rent your information. We may disclose your information:

  • To healthcare providers for treatment purposes.

  • To third-party service providers who assist in delivering our services, under strict confidentiality agreements.

  • To comply with legal obligations, such as responding to subpoenas or reporting to public health authorities.

  • With your explicit consent for other purposes.

NOTE: We will never sell your information.

6. HIPAA Compliance We adhere to HIPAA regulations to ensure the privacy and security of your PHI. Specifically:

  • Access Controls: Only authorized personnel can access your PHI.

  • Encryption: PHI is encrypted during transmission and storage.

  • Audit Trails: We maintain logs of access to PHI.

  • Training: Our staff is trained in HIPAA compliance.

  • Business Associate Agreements: We require all third-party service providers handling PHI to comply with HIPAA.

7. Your Rights Under HIPAA You have the following rights regarding your PHI:

  • Access: You may request a copy of your PHI.

  • Amendment: You may request corrections to your PHI if inaccurate or incomplete.

  • Restrictions: You may request limits on how your PHI is used or disclosed.

  • Confidential Communications: You may request that we communicate with you through specific means or locations.

  • Accounting of Disclosures: You may request a list of certain disclosures of your PHI.

To exercise your rights, contact us at [email protected].

8. Data Security We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is entirely secure, and we cannot guarantee absolute security.

9. Retention of Information We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

10. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

11. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the effective date.

13. Contact Us If you have questions or concerns about this Privacy Policy, reach out at [email protected]

 

By engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.